Return and Cancellation Policy:
“Due to Covid-19 Pandemic, Returns are RESTRICTED.”
1. Do not Accept any product which seems to be tampered with by the courier services.
2. Please make a video while opening the Packaging as supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. If there is any concern, you need to raise it to Brand and there is no return/replacement for the same.
We won’t be able to accept any return/replacement if the above points are not being followed.
Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to the respective brands.
We offer you complete peace of mind while ordering at NutritionXP.com – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact. 2-way shipping charges (both sides traveling) will be deducted from the refunded amount.
Q: What should I do if I receive a Damaged item, wrong product, or missing units in my order?
A: If an item is found damaged or incorrect as per the description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number, and images of products received with invoice copy to our customer care at firstname.lastname@example.org and you will get a revert in 24-48 hours.
Once you raise the concern we will investigate for the same you will get a revert in 24-48 hrs. If we need we might raise the concern to the brand or importer and in those situations, we need to wait for the revert from the same.
Once the investigation is over if we arrange a reverse pickup then below will be the process
1. Our courier partner will take 1-2 working days to pick up the product/item from you,
2. As reverse pick up is done by standard delivery it takes a minimum of 5-7 working days to get back to our warehouse.
3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.
4. On receiving a positive response we will get back to you and as per your request, we will replace or refund you for the order (replacements are subject to the availability of the particular product).
5. In case we receive a negative response the product would be sent back to you in the same condition.
Note – As per our Return Policy you need to raise concerns within 7 days along with proper product images and unboxing videos.
Q. What should I do when I receive a courier damaged product/item?
A. We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at email@example.com ( Expected Response in 24 – 48 hours). It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.
Q: Is there a category-specific policy for returns?
A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to another, etc. products would not be applicable for return. Please consult with the doctor before buying the product
Fitness Equipment: There is no return policy for any product unless it is damaged in transit.
The following shall NOT be eligible for return or replacement:
1. Damages due to misuse of the product
2. Incidental damage due to malfunctioning product
3. Any consumable item which has been used or installed
4. Products with tampered or missing serial / UPC numbers
*Stock Clearance products are not eligible for Returns / Replacement.*
Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Some special rules for promotional offers may override. In case of any queries, please write to our customer care at firstname.lastname@example.org.